Terms & Conditions

MVIRDC – Razorpay Payment Gateway Policies

1. Terms of Service

This website is operated by M. Visvesvaraya Industrial Research and Development Centre (MVIRDC), World Trade Centre Mumbai. Throughout the site, the terms “we”, “us”, and “our” refer to MVIRDC. MVIRDC provides online payment services, subject to your acceptance of the terms, conditions, and policies stated below.

By accessing our website and/or making an online payment, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the payment facility.

Any new features added to the website will also be subject to these Terms of Service. MVIRDC reserves the right to modify or update these Terms at any time by posting changes on the website. Continued use of the website after such changes constitutes acceptance.

A. Payments

All payments are to be made through the Razorpay payment gateway. By proceeding with an online transaction, the payer agrees to the terms and policies contained herein. The Payment gateway shall not be used for any unlawful or unauthorised purpose.

B. Successful Transaction

Payment is deemed successful only upon confirmation received by MVIRDC through Razorpay’s automated system. MVIRDC is not responsible for delays or failures caused by:

  • Bank/Payment Gateway issues
  • Internet connectivity issues
  • Incorrect details entered by the user

If the transaction fails but the amount is debited, the refund will be initiated by your issuing bank or Razorpay as per their timelines.

C. Use of Information

Information submitted during payment will be used solely for processing the transaction and official communication.

D. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

MVIRDC does not guarantee uninterrupted or error-free operation of the payment gateway. All services are provided “as is” without warranties.

MVIRDC shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from:

  • Payment processing failures.
  • Delays
  • Data loss
  • Website unavailability

E. Data Security

MVIRDC follows reasonable security practices to protect user data; however, the Centre shall not be liable for breaches beyond its control.

F. Governing Law

These Terms shall be governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai.

2. Privacy Policy

MVIRDC is committed to safeguarding the privacy of users making online payments.

1. Data Collection

We collect basic personal and transactional information required for payment processing, such as name, email address, mobile number, and transaction details.

2. Data Usage

  • Processing the payment
  • Generating receipts
  • Official communication
  • Statutory or audit compliance

3. Data Sharing

MVIRDC does not sell or disclose user data to third parties. Data is shared only with Razorpay for payment processing.

4. Contact

For any privacy-related concerns, please contact us at: wtc@wtcmumbai.org

3. REFUND AND CANCELLATION POLICY

1. General Refund Policy

Payments made to MVIRDC through Razorpay are generally non-refundable unless explicitly stated for a specific service or event.

2. Duplicate or Excess Payment

Refunds for duplicate or excess payments, if verified, will be processed within 7–15 working days.

3. Refund Process

Refund requests must be sent to wtc@wtcmumbai.org with proof of payment and valid justification.

4. Cancellation

Once a payment is successfully completed, cancellation of the transaction is not permitted unless otherwise notified by MVIRDC.

5. Contact

MVIRDC – World Trade Center Mumbai
31st Floor, Centre 1 Building, Cuffe Parade, Mumbai – 400005.
Email: wtc@wtcmumbai.org